Assessing the Impact of Training on Employees’ Performance in Commercial Banks in Urban Lahore

Abstract

Training helps meet specific skill deficits in employees’ performance. Successful organizations and managers realize the importance of human resources; trained human resources are key to maintaining a competitive advantage in today’s constantly changing global environment. An efficiently implemented training program leads to better employee performance. This study aims to test for important training-related variables that significantly affect the performance of bank employees in urban Lahore. Using earlier studies on training and job performance, we identify key variables and analyze them through a questionnaire-based survey carried out among 75 local consumer bank employees at various managerial levels. It is evident from our findings that a proper needs assessment, the extent of a training program’s effectiveness, investment by the host organization, and the provision of training programs all significantly affect employees’ job performance. This study provides managers with an insight into important aspects of designing training programs to ensure higher employee productivity.